Frequently Asked Questions
Everything you need to know about shopping with Hema Maps
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the continental US, while international orders can take between 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel. Items must have original tags attached and be in their original packaging to qualify for a full refund.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your garments sustainably sourced?
Yes, we prioritize ethical manufacturing and use organic cotton and recycled materials in 80% of our current collection to minimize our environmental footprint.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking portal to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.